Frequently Asked Questions

Discover everything you need to know about your luxury shopping experience at CURIO.

What is the shipping policy for domestic and international orders?

We offer standard and expedited shipping via FedEx and DHL. Domestic orders typically arrive within 3-5 business days, while international shipping times vary by location. Please note that international customers are responsible for any applicable customs duties.

What is your return and exchange policy?

We accept returns on unworn, unwashed items with all original tags attached within 14 days of delivery. Please note that certain exclusive collections, jewelry, and sale items are considered final sale.

Are the items sold on CURIO authentic?

Absolutely. CURIO at Faena Bazaar is an authorized retailer for every brand we carry. All products are guaranteed 100% authentic and are sourced directly from the designers and fashion houses.

Can I pick up my online order at the Faena Bazaar boutique?

Yes, we offer a 'Boutique Pickup' option at checkout. Once your order is ready, you will receive a notification to visit our Miami Beach location at Faena Bazaar to collect your items.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay, Google Pay, and PayPal.

How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.